Refund Policy

1. One-time Build Services

Before work begins (discovery completed and design/development started): full refund less payment processing fees.

After work begins: refund of the remaining balance after deducting completed work, based on a mutually confirmed work list.

No refund after delivery and acceptance; bug fixes are free for 14 days after launch.

Build Services are customized to your specification and are therefore exempt from the 7-day unconditional cancellation right for distance sales (see Terms, section 15).

2. Monthly Care Subscriptions

Cancel anytime: find your order under "Order Lookup" and use "Manage" to cancel it yourself, or just email or LINE us. The current billed month is non-refundable; charging stops from the next cycle.

Within 7 days of first subscribing, a full refund is available if service has not yet started. A promotional plan's seat deposit is fully refundable any time before the site is delivered (less a pro-rata charge for design and development already carried out).

Orders that include a Build Service carry a 12-month minimum term (promotional plans follow their published terms). Cancelling within the minimum term does not entitle you to a refund of amounts already charged, and the Company may claim the unamortized build fee (tiers in Terms section 3: NT$30,000 for 0–5 periods / NT$20,000 for 6–11 / NT$10,000 for 12–17 / NT$5,000 for 18–23 / nil from 24). We do not charge for months not yet served. This does not apply where termination is due to the Company's failure to perform. Talk to us first; most situations can be settled by agreement.

3. Website Health Check

Non-refundable once the report is delivered; the fee is fully creditable toward any build service ordered within 30 days.

4. Method & Timing

Refunds are issued to the original credit card within 14 business days of confirmation. Email service@avalokite.xyz with your order number to request.

5. Billing Disputes

If something on your statement looks wrong, email service@avalokite.xyz or message us on LINE first — we reply within one business day. Please give us a chance to fix it before filing a chargeback with your card issuer; most cases are resolved directly.