2026-11-02
How we build LINE OA AI support: cost, flow, limits
In Taiwan, customers add LINE before they fill a form. The agent has to live on the official account, and the site widget has to tell the same story.
How we wire it
The LINE webhook and the site chat share one knowledge base and one handoff policy. Prices are computed from the catalogue, never copied. The plan is NT$69,000 excl. VAT plus AI Ops.
Limits we state up front
The model will be wrong sometimes. Rules block it from totalling quotes, granting discounts or changing identity. Custom scope, haggling and complaints go to a human. Monthly usage is capped so one abusive thread cannot blow the bill.