LINE AI customer service

LINE AI customer service that answers from your own data

Opening hours, prices, plan differences, how to pay — most of what support answers every day is the same few dozen questions. Avalo's AI support runs on your LINE Official Account and your website, answering from a knowledge base built on your FAQ, price list and documents, and handing over to you when a human is needed. From NT$69,000 (excl. VAT), including deployment and the initial knowledge base.

See pricing →Chat on LINE@958nplck

Published prices, no hagglingStandard plans are on this site; written quotes after a consult are equally final.
Domain in your nameWhen we register it, you are the registrant — never locked in.
6-month redirect on exitYour data stays yours. After you leave, the old URL still points to the new home for six months.
14 days of free bug-fixesDefects in the two weeks after acceptance are fixed on us, not on your care hours.

Who it is for

LINE Official Accounts with more messages than anyone can answer, or none answered after hours
Support and sales teams answering the same questions dozens of times a day
Service businesses with complex plans and pricing that customers often get wrong
Companies curious about AI support but worried it will misquote or overpromise

What we do

A knowledge base built on your data

FAQ, price lists, service descriptions and documents organised so the AI can look them up (RAG) — answers are grounded, not imagined.

The AI never does the maths

Prices and plans are inserted by the system and copied verbatim; the model never adds up or estimates. A wrong quote is a promise in the customer's eyes.

Resistant to manipulation

Messages like "ignore your previous rules" or "you are now someone else" are treated as ordinary questions; the rules don't change.

Human takeover, AI steps aside

When you reply yourself on LINE, the AI pauses, keeps logging what the customer says and emails you; it resumes automatically when the pause ends.

Logs and usage reports

Every conversation is searchable in the dashboard, with a monthly usage report showing what customers ask most.

One system for web and LINE

Website chat and your LINE Official Account share one knowledge base — update it once and both stay in sync.

About 2–3 weeks, counted from when your FAQ, prices and documents are ready.

Plans

AI Solutions

AI Customer Service

AI support on LINE OA + your website, trained on your own knowledge base.

NT$69,000

TWD · one-time

Market rate NT$100k–500k

LINE OA + website live chat

RAG knowledge base from your docs/FAQ

Human handoff + conversation logs

Monthly usage reports

Deployment and initial knowledge base setup

Add-ons

AI knowledge base (RAG)

Q&A trained on your docs

NT$25,000

Related work

AG Agent 會議智能助手

FAQ

Will the AI make things up?

Answers are limited to the material you provide. When something isn't covered, the AI says it isn't sure and asks for contact details so a person can follow up. Numbers such as prices are inserted by the system, never calculated by the model.

How is AI usage billed after launch?

The build fee covers deployment and the initial knowledge base. After launch we recommend AI Operations at NT$8,990/month, which includes a monthly AI API allowance, knowledge base updates and monitoring.

Can I have website chat without LINE?

Yes — either channel can run on its own, and adding the other later reuses the same knowledge base.

Can I try it first?

Try ours: the live chat on this site and our LINE Official Account @958nplck run on this same system.

Next step

Free consult LINE@958nplck